RETURN POLICY

I try to be as accurate as possible with my descriptions and photographs. Please allow a little leeway for monitor differences when it comes to colours though!

​

I am more than happy to accept returns if your item is not exactly what you were looking for. Just notify me within 14 days of receipt and post back to me in the condition you received it. This means yarn must still be banded, unballed, and clean. Any items which are dirty or have a lingering smell will not be refunded and will be returned back to you. Please be very careful to package your returning items in a secure way as items lost in transit cannot be refunded. In the event of an item being lost on it's return journey to us, it will be your responsibility to pursue a claim through the postal service you used. Please always get proof of postage to enable you to do this.

 All refunds must be issued via the payment method used to purchase.

​

If you are returning an item from outside the UK, please make sure you mark your parcel clearly as a RETURN. Failure to do this may result in me being charged customs duty as the item re-enters the UK. In the event of this happening, it will be taken from any refund due.